F.A.Q

Any Question, Comments, Feedbacks, let us assist you!

Guide & Size

We are more than happy to assist you to find your best fit with Manata. We recommend our customers to make purchase to their actual size. If you are not sure what size would fit you best, you can always reach out to our customer service team. For more details, please check our fit guide below:

Burst – The fullest part around your chest.
Waist – The smallest part of your torso, just above your belly button.
Hips   – The widest part of your body, just above the pelvic bone.

Size-&-Fit-table

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Orders

How can I order ?

To order our product, just simply click on the item that you like, choose the size, color and then click add to basket.

After you finish choosing your item, you can click on the basket icon to check all your item, either to remove or add on, before you make any payment and check out.

Choose your payment method. In case that you choose account transfer, you may need to wait for our confirmation before we can give you receive.

After you receive your receipt, we will email you your tracking number within 1-2 working days.

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Can I change currency on Manata website ?

Definitely, you can change the currency by placing your cursor to the bottom left of every page on our website. Currently our website operated with Thai Baht(฿), US Dollar ($), Euro (€), Singapore Dollars (s$), and Malaysian Ringgit (RM). We are working on more currencies in the near future.

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What payment method I can use ?

At Manata, we want to make sure our customers get the best experience and the best services. We have prepare various payment methods for our customers. You can pay with credit card, PayPal, or direct bank transfer. Please kindly check the table below for direct bank transfer information.

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How can I modify or cancel my order ?

If you change your mind, we are more than happy to assist. We can cancel your order after a short period of time once you placed an order. It is best to give us a direct call at (+66 92.282.2665), email us at support@manataofficial.com or chat with our online customer 24/7 about order cancellation or modification.

If you already received the shipping notification email, your order is already on its way then we can no longer cancel it. However, you may return the order for a full refund as soon as it arrives.

TIP:
If you want to modify your order, we will have to cancel and replace with a new order. If you just want to add more item to your order, we suggest you place a new order.

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Can I apply a promotion code to order I just placed ?

Of course you can! If you forget to add your promotion code please feel free to contact our support team and we can give you the discount. But it is also depend on the stage of your order, we adjust the price if the order is not on it way yet. Or we can set up a partial refund for you if the product already left!

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Why my promotion code is not working ?

We are sincerely apologize for the problem that occurs, we will be happy to assist you until you are satisfy. Here are some thing you could do:

Check if the code you enter is correct, we know it sound a bit funny but it happens (most of the time).

Make sure you use one code at a time. We only allow one code to use per basket.

If you are using new customer discount, make sure you are log-in to your account before enter the code.

Promotional code often restrict to certain type of product, please make sure the code meets it requirements.

If you still having trouble with the promotion code, please contact our support team in anyways; email at support@manataofficial.com, chat with our support team online on the website, or call us directly at (+66 92.282.2665). We are more than happy to assist you.

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Shipment

Do you ship internationally ?

Yes we definitely do! We are more than happy to send our products to our beloved customers all around the world.

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Size-&-Fit-table

How much does shipping cost ?

Free shipping for Thai residence.

International shipping fee are upon rate of shipping of those countries we are shipping to. For international shipping, buying more 6000 baht are free.

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When will I get my shipment ?

It is depends on where your shipping destination is. Please check the table below for more information:

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Can I change my shipping address on my order ?

We will be more than happy to assist you on changing your address. We suggest that if you want to change your address you better act fast after placing order. The fastest way is to call our support team directly at (+66 92.282.2665). You can also email or chat directly to our support team support@manataofficial.com. No matter which method you choose, we will make sure you will get assist by our team as soon as possible.

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Returns & Exchanges

What is your return policy ?

There are no cost of exchanging item and for us to shipping exchange item back to you, however, the cost of shipping back to us, you will need to pay and send the receipt for us via email, then we can return it to you in form of credit in your MANATA account.

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What is your exchanges policy ?

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this. If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card.

To exchange an item, request a Returns Merchandise Authorization (RMA) number through your MANATA account, and specify the new size you require. For exchanges outside ASEAN, you will be prompted to tick a box on the ‘REVIEW & CONFIRM’ page. You will see a breakdown of cost and this authorizes MANATA to deduct the total taxes and duties from the original card used to place your order.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

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How do I request an exchange or return ?

If you change your mind, no problem at all. You can contact our support team anytime. You can call our support team directly at (+66 92.282.2665). Email us at support@manataofficial.com or chat with our support team online via our website.

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How much time do I have to make exchanges & returns ?

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes will not be accepted at the discretion of MANATA.

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What happen if I receive a faulty items ?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Returns Policy, please contact support@manataofficial.com

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Terms & Conditions

Manataofficial.com, the website and online service of Manata (“MANATA,” “we,” or “us”). This page explains the terms by which you may use our online services and website (collectively the “Service”). By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms of Use (the “Agreement”), whether or not you are a registered user of our Service.

We reserve the right to amend this Agreement at any time by notifying you as provided in the “Notifications” section of this Agreement, provided that no notice shall be required or given for non-substantive changes to the Agreement. If we substantively amend this Agreement, we will give you at least seven (7) days notice before the changes take effect, during which period of time you may reject the changes by terminating your account. Your continued use of the Service after any such change takes effect constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, your only remedy shall be to not use or access (or continue to access) the Service. This Agreement applies to all visitors, users, and others who access the Service (“Users”).

USE OF OUR SERVICE

ELIGIBILITY

You may use the Service only if you can form a binding contract with Manata, and only in compliance with this Agreement and all applicable laws, rules and regulations.If you are under 18, your parent or guardian must enter into this Agreement on your behalf, and will be responsible for your use of and access to the Service; this includes financial responsibility for any items you purchase through the Service. Any use or access to the Service by anyone under 13 is strictly prohibited and in violation of this Agreement. If you are under 13, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected personal information from anyone under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about anyone under 13, please contact us at support@manataofficial.com The Service is not available to any Users previously removed from the Service by Manata. Manata reserves all rights not expressly granted under this Agreement. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this Agreement, is void.

MANATA ACCOUNT

You must create an account at Manata in order to gain access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. You may never use another User’s account without permission. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Manata immediately of any breach of security or unauthorized use of your account. Manata will not be liable for any losses caused by any unauthorized use of your account.

The Service is available through Facebook’s “Facebook Connect” service. [You must have an active Facebook account in order to access the Service through Facebook Connect], and you hereby represent and warrant that you have read and agreed to be bound by all applicable Facebook policies and will act in accordance with those policies, in addition to your obligations under this Agreement. If you access the Service through Facebook Connect, Manata may require that your Manata user ID be the same as your user name for Facebook. If you sign into Manata through Facebook Connect, you will provide your Facebook account credentials to Manata, and you are consenting to have the information in that account transmitted into your Manata account, and you agree that you shall only use Facebook accounts owned by you, and not by any other person or entity.

By providing Manata your email address, you consent to our using that email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as changes to features of the Service and special offers. If you do not want to receive such email messages, you may opt out or change your preferences by clicking “unsubscribe link” in newsletter. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. Please note that if you do not want to receive legal notices from us, including without limitation a notification that this Agreement has changed, those legal notices will still govern your use of the Service. We will post legal notices to the Service, and you are responsible for reviewing such legal notices for changes. Please see our privacy policy for more details.

SERVICE RULES

You agree not to engage in any of the following prohibited activities in connection with the Service: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”; (ii) transmitting spam, chain letters, or other unsolicited email; (iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (iv) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (v) uploading invalid data, viruses, worms, or other software agents through the Service; (vi) collecting or harvesting any personally identifiable information, including account names, from the Service; (vii) using the Service for any commercial purposes; (viii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (ix) interfering with the proper working of the Service; (x) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (xi) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein,

Accessing the audiovisual content available on the Service for any purpose or in any manner other than Streaming (as defined below) is expressly prohibited. “Streaming” means a contemporaneous digital transmission of an audiovisual work via the Internet from the Manata Service to a User’s device in such a manner that the data is intended for real-time viewing and not intended to be copied, stored, permanently downloaded, or redistributed by the User.

We may, without prior notice, change the Service, stop providing the Service or features of the Service (to you or generally), or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice or liability to Manata, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Service for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You are solely responsible for your interactions with other Manata Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Manata shall have no liability for your interactions with other Users, or for any User’s action or inaction.

USER CONTENT

For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications.

Manata takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts or sends over the Service. You shall be solely responsible for your User Content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that Manata shall not be liable for any damages you incur or allege to incur as a result of User Content.

END USER LICENSE GRANT

MANATA SERVICE

Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service for your personal, non-commercial use, as permitted by the features of the Service. Manata reserves all rights not expressly granted herein in the Service and the Manata Content. Manata may terminate this license at any time for any reason or no reason.

OUR PROPRIETARY RIGHTS

Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the ” Manata Content”), and all Intellectual Property Rights related thereto, are the exclusive property of Manata and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the Manata Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.

Privacy Policy

We at MANATA (“Manata,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the www.manataofficial.com website and domain name, any other linked pages, features, content, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions of Use.

WHAT DOES THIS PRIVACY POLICY COVER ?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined in our Terms and conditions of Use). If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at service@manataofficial.com

WHAT INFORMATION DOES MANATA COLLECT ?

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section III below). We collect the following types of information:

INFORMATION YOU PROVIDE TO US:

We receive and store any information you knowingly provide to us. We may also collect information you supply to us regarding your personal preferences and interests. If you access the Service through Facebook Connect, you understand that some content and/or information in your Facebook account (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.

INFORMATION COLLECTED AUTOMATICALLY:

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.

When we collect usage information, we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience.

E-MAIL AND OTHER COMMUNICATIONS:

We may contact you, by email or other means. If you do not want to receive email or other mail from us, please indicate your preference by changing your account accordingly.

WILL MANATA SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES ?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:

AFFILIATED BUSINESSES AND THIRD PARTY WEBSITES WE DO NOT CONTROL:

In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your Manata account to an account on a third party website or service, such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’s or websites’ policies.

AGENTS:

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.

BUSINESS TRANSFERS:

We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.

PROTECTION OF MANATA AND OTHERS:

We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of Manata, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction.

WITH YOUR CONSENT:

Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

IS PERSONAL INFORMATION ABOUT ME SECURE ?

Your account is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

We attempt to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

WHAT PERSONAL INFORMATION CAN I ACCESS ?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name and password
  • email address
  • shipping and billing information
  • user profile information and User Content, including images you have uploaded to the site.

The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at support@manataofficial.com

WHAT CHOICES DO I HAVE ?

You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.

You may be able to add, update, or delete information. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.

If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@manataofficial.com. We will make every effort to resolve your concerns.

Contact Us

Email Us: admin@manataofficial.com

Call Us: +6692 282 2665

Whatsapp: +6692 282 2665

Line: manataofficial

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Office Adress:
368 Ratchadapisek42 Junkaseam Chatuchak Bangkok, 10900

Kl Shop Adress:
3rd Floor, Farenheit88, 179 Jalan Bukit Bintang, 55100 KL, Malaysia

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